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FAQ
PREGUNTAS FRECUENTES

The FAQ module offers a convenient method of organizing and providing answers to the most frequently asked questions, which significantly simplifies the site navigation for your visitors. To add a new question and answer, user this feature for adding a new entry to your FAQ. If you need to manage the existing entries or configure the module, go to the Control Panel. To get additional information and detailed instructions about the setup and use of the FAQ module, please refer to the Knowledge Base.


Every new user faces questions about how to get started with the site. We recommend that you start by creating an account so that you can access all the features and functionality of our platform. Next, check out our FAQ section for answers to the most common questions. This will help you quickly find the information you need and improve your experience using the site. Don't forget to subscribe to our newsletter to stay up to date with the latest updates and promotions.


To create an account, click on the Sign Up button at the top of the homepage and fill in all the required fields in the form. Registration allows you to take advantage of additional features of the site and make shopping even easier and faster.

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To find the product or service you're looking for, use the search box on the homepage or go to the appropriate section of the menu. Our categories and filters will help you narrow your search and find exactly what you're looking for.


Nuestro foro
Nuestra comunidad.

Puedes consultar a los moderadores del foro o solicitar ayuda a traves del formulario de contacto. Nos pondremos en contacto contigo en la mayor brevedad posible

Tanto el foro como cualquiera de nuestros servicios son gratuitos, pero es necesario que te registres y te presentes a nuestra comunidad.

Para navegar por nuestro foro, accede al menu y desplega la pestaña "nuestro foro" o simplemente pinche este enlace.
Cancellation & Return
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Scheduled delivery orders can be cancelled 72 hours prior to your selected delivery date for full refund.

Parcel delivery orders cannot be cancelled, however a free return label can be provided upon request.

You can return your product within 15 days of delivery, by contacting our support team, All merchandise returned must be in the original packaging with all original items.

Locate the item from Your Orders

Select Return/Refund status

My Orders
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All successful order transactions will receive an order confirmation email once the order has been processed. If you have not received your order confirmation email within 24 hours, check your junk email or spam folder.

Alternatively, log in to your account to check your order summary. If you do not have a account, you can contact our Customer Care Team on 1-000-000-000.

If you are having issues with a promotion code, please contact us at 1 000 000 000 for assistance.

If you have an account just sign into your account from here and select “My Orders”.

If you have a a guest account track your order from here using the order number and the email address.

Product & Services
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Yes, We will send you an email once your order has been shipped. This email will contain tracking and order information.

We are committed to quality products. For information on warranty period and warranty services, visit our Warranty section here.

For the peace of your mind, we offer extended warranty plans that add additional year(s) of protection to the standard manufacturer’s warranty provided by us. To purchase or find out more about the extended warranty program, visit Extended Warranty section here.
Question?
You still have a question?

If you can't find question in our FAQ, you can contact us. We'll answer you shortly!

+ (810) 2548 2568

We are always happy to help

help@help.com

Best way to get a quick answer

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